Poko apk Privacy Policy — Your Data is Safe With Us

The company operating pokoapk.com and the poko apk mobile application takes the privacy of your personal data very seriously. This privacy policy explains what information we collect, why we collect it, and how it is used and protected.

By using any poko apk service, you agree to this privacy policy. If you do not agree with any of its terms, please refrain from using our platform and contact us.

This policy applies to all our services, including the poko apk website, mobile app, live chat support, and email communications.

Poko apk collects user data in several ways. A detailed breakdown by category is provided below.

We collect data in three ways: (1) directly from you (registration, KYC forms), (2) automatically (cookies, log files), and (3) from third parties (payment gateway verification).

Poko apk uses your information only for specific, legitimate purposes. Those purposes are clearly outlined below.

• Account management: For registration, login, password reset, and account security purposes.
• Transaction Processing: To confirm deposits and withdrawals and to prevent fraud.
• KYC Verification: To verify age and identity, and to prevent access by minors.
• Customer Support: To address your complaints and queries.
• Personalized Experience: To recommend games and offers tailored to your preferences.
• Responsible Gaming: To detect unusual betting patterns and provide the necessary support.
• Legal Obligations: To comply with Anti-Money Laundering (AML) regulations and other applicable compliance requirements.
• Contact: To send you important updates, security alerts, and promotional offers.

Poko apk never sells your data. However, limited information may be shared with select partners where necessary to deliver our services.

• Payment Processor: bKash, Nagad, Rocket & USDT gateways — for transaction verification purposes only.
• KYC Service Provider: Approved third parties for identity verification.
• Game Software Provider: Only the minimum data necessary to operate the platform.
• Legal Authorities: In response to lawful requests from government authorities under Bangladesh law.
• Security services: Specialist firms dedicated to preventing cyberattacks and fraud.

All parties listed above operate under strict data protection agreements with us and may only use your information for the designated purposes.

Poko apk uses cookies on its website and app to enhance your experience. Cookies are small data files stored on your device.

• Essential cookies: To maintain your login session and ensure platform security. These cookies cannot be disabled.
• Functional Cookies: To remember your language preference, theme, and other settings.
• Analytics cookies: To understand site usage statistics — such as which pages are visited most.
• Security Cookies: To detect suspicious logins from multiple devices.

You can disable non-essential cookies through your browser settings, though some features may become limited as a result.

Poko apk employs industry-leading technology to keep your data secure, with a multi-layered security architecture working at every level.

• TLS/SSL Encryption: All data transfers on the website and app are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): You'll have the option to keep OTP verification active at login.
• Firewall & DDoS protection: Server-level measures to prevent unauthorised access.
• Data Masking: Sensitive information (such as the middle digits of your mobile number) is masked within the system.
• Regular security audits: Regular penetration testing conducted by independent security experts.
• Access Controls: Staff can only access the information required to carry out their specific role.

Poko apk believes every user should have full control over their own data. The following rights are available to you.

• Right to Access: You can request to see what information we hold about you.
• Right to rectification: You may request corrections to any information that is inaccurate or out of date.
• Right to Erasure: After account closure, you may request deletion of all data not subject to legal retention obligations.
• Right to Portability: You can export your data in a structured, portable format.
• Right to object: You have the right to opt out of marketing communications.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your data be temporarily restricted.

To exercise any of these rights, email privacy@pokoapk.com or reach us via live chat. We will respond within 30 business days.

Poko apk does not retain any data longer than necessary. Retention periods by data type are outlined below.

Once the retention period expires, your data is permanently and securely deleted.

Poko apk strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect data from minors.

• Age verification is mandatory at the point of registration.
• Proof of age documents are verified as part of the KYC process.
• If an account holder is found to be under 18, the account will be immediately closed and all associated data deleted.

Poko apk reserves the right to update this Privacy Policy when necessary. We will notify you in advance of any significant changes.

• For significant changes, you will be notified at least 7 days in advance via email and push notification.
• Each version will include the date it was last updated.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions will be kept in our archive and made available upon request.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us through any of the channels below.

We respond to all data-related requests within 30 business days. For urgent security issues, we aim to respond within 24 hours.