FAQ

Poko APK FAQ – Answers to Your Questions

From registration and payments to bonuses and security — whatever questions you have, you'll find clear, detailed answers right here.

50+
General Q&A
8
Browse by Category
24/7
Live Support
Bangla
Full Support in Your Language

No results found. Try searching with different keywords.

Account & Registration

Signing up on Poko APK is quick and easy. Registration Page Go there and fill in the form with your name, mobile number, email, and password. Then verify using the OTP sent to your mobile. Your account will be active within just a few minutes.

No, each person may only open one account on Poko APK. If multiple accounts are found belonging to the same person, they will be closed and the balances may be forfeited. Please use a single account honestly.

On the login page, Go there and click on the "Forgot Password?" option. Enter your registered mobile number or email address. A reset link will be sent within seconds. Click the link to set a new password.

KYC (Know Your Customer) is an identity verification process. Before your first withdrawal, you will need to submit a scanned copy of your national ID. This is mandatory to secure your account and prevent money laundering.

If your account is suspended, contact us directly via live chat or email. In most cases, you'll receive an email explaining the reason. Once you complete verification by providing the required information, your account is typically reactivated within 24 hours.
Payments & Withdrawals

Poko APK supports bKash, Nagad, Rocket, and direct bank transfer. Mobile banking methods are the fastest and most popular among users in Bangladesh. For more details, Payment Page View here.

Minimum deposit is ৳500. Minimum withdrawal is ৳1,000. Maximum single withdrawal is up to ৳1,00,000. VIP members may have higher withdrawal limits.

Mobile banking withdrawals (bKash, Nagad) are typically completed within 15 to 30 minutes. Bank transfers may take 1 to 2 business days. There may be slight delays during peak hours, but if it takes more than 24 hours, please contact support.

Poko APK does not deduct any charges on its end. However, your mobile banking provider or bank may apply a small fee according to their own policies. Check with your payment provider for applicable charges before making a transaction.

You can cancel a withdrawal request before processing begins. Log in to your account, go to your transaction history, and click the "Cancel" button. Once processing has started, cancellation is no longer possible.
Bonuses & Promotions

New members receive a 150% welcome bonus on their first deposit. Deposit ৳1,000 and you'll have ৳2,500 to play with. The bonus code applies automatically to your first deposit after registration. For full terms, Promotions Page Visit here.

Most bonuses carry a wagering requirement of 20x to 30x. This means if you receive a ৳1,000 bonus, you'll need to wager between ৳20,000 and ৳30,000 before withdrawing. Each offer may have its own specific terms, so Promotions Page View details.

The weekly cashback offer returns a fixed percentage of your net losses from the previous week. It is typically credited to your account every Monday. The cashback amount and terms depend on your VIP level.

Yes, Poko APK has a referral program. Share your unique referral link, and when a friend registers through it and makes their first deposit, you'll earn a bonus. The more friends you refer, the more your bonus grows.
Betting & Gaming

Poko APK offers Sports Betting (cricket, football, tennis, kabaddi), Live Casino, slots, poker, roulette, blackjack, and live dealer games — over 1,000 game options in total. For more details, Platform Page Go here.

Yes, Poko APK is fully mobile-optimized. Live betting, Live Casino, and all game types run smoothly on both Android and iOS devices. You can play directly in your browser without downloading any app.

Minimum bet starts at ৳10. Maximum bet limits vary by game and event. Special limits apply for high rollers. To learn more, High Roller Page View here.

If an event is cancelled, a match does not take place, or a bet cannot be settled due to a technical error, your stake will be automatically refunded. The amount is typically credited to your balance within 24 hours.
Security & Privacy

Poko APK is internationally licensed and secured with SSL encryption. Your personal data and transactions are fully encrypted. We Responsible Gaming We follow responsible practices and place the protection of our users above all else.

No. Poko APK never sells or shares your personal information with third parties. Data may only be disclosed to authorities when required by law. To learn more, Privacy Policy Read more.

Yes, Poko APK supports 2FA. You can enable two-factor authentication via SMS or an authenticator app from your account settings. This adds an extra layer of security to your account.
VIP Program

VIP membership on Poko APK is automatic. Once you register, you start at Bronze level. As you accumulate betting points, you can advance to Silver, Gold, Platinum, and Diamond levels. To learn more, VIP Page View here.

VIP members enjoy: higher withdrawal limits, a dedicated account manager, exclusive cashback, birthday bonuses, priority withdrawal processing, and invitations to special events. The higher your level, the greater the rewards.

Points never expire for active members. However, if your account is inactive for more than 3 months, your points may be reset. Keep playing regularly to keep your points active.

Why choose Poko APK?

Trusted by millions of users in Bangladesh — safe, fast, and fully available in Bengali.

Full Bengali Interface

The entire Poko APK platform runs in Bengali. Support, notifications, game guides — everything is available in your native language.

Fastest Payouts

Withdrawals to bKash and Nagad in just 15 minutes. Deposits are instant. No hidden charges.

100% Secure Platform

SSL encryption, 2FA, and an international license ensure your personal information and funds are fully protected.

24/7 Bengali Support

Chat with us in Bangla via live chat, any time of day or night. Average response time is just 2 minutes.

New Offers Every Day

Welcome bonuses, cashback, reload offers & free spins — something new every day. Promotions Page View here.

Exclusive VIP Club

Bet, earn points, and climb the ranks to VIP status. Higher levels come with greater rewards.

Still have questions? We're here to help

If you can't find your answer in the FAQ, reach out to our support team directly. Get quick help in Bengali.

Live Chat

24/7 instant support. Average response time of just 2 minutes. Talk to us in Bengali.

Email Support

For complex matters, send us an email. You can typically expect a response within 2 to 4 hours.

Help Center

Read detailed guides and tutorials. Resolve issues on your own, quickly and easily.

Get Started Now

Got your answers? Now let's play!

Register for free and get a 150% welcome bonus on your first deposit. Join the platform trusted by millions of people across Bangladesh.

বাংলা